Returns Information

1. Your Right Of Return And Refund

If you change your mind:

You have a legal right to cancel any order during the period set out in paragraph 3 below. This means that if, during the relevant period, you change your mind, you can cancel the order and receive a refund.

Be aware that your right to cancel an order if you change your mind does not apply in the case of a Product that is sealed for health protection purposes which you unseal after you receive it.

Your legal right to cancel an order starts from the date of the Dispatch Confirmation (the date on which we contact you to confirm our acceptance of your order), which is when a Contract between us is formed. Your deadline for cancelling an order then depends on what you have ordered and how it is delivered, as set out below:

2. Order type

Single product

Your order is for a single Product or for multiple Products which are dispatched in a single box.

End of the cancellation period: The end date is the end of 14 days after the day on which you receive the Product(s).For example: if we provide you with a Dispatch Confirmation on 1 March and you receive the Product(s) on 10 March you may cancel at any time between 1 March and the end of the day on 24 March

Multiple products

Your order is for multiple Products which are delivered on separate days

End of the cancellation period: The end date is 14 days after the day on which you receive the last to be delivered of the Products ordered. For example: if we provide you with a Dispatch Confirmation on 1 March  and you receive the last Product on 15 March you may cancel in respect of any (or all) of the Products at any time between 1 March  and the end of the day on 29 March.

3. How To Cancel

To let us know that you have decided to cancel an order, you can e-mail us at contact@house-of-rum.com or contact our Customer Services Team via our website contact form. Please provide the following information when contacting us:

(a) please include your name and details of your order to help us to identify it;

(b) please explain why you would like to cancel the Contract;

(c) we will contact you to confirm we have received your cancellation; and

(d) your cancellation will be effective from the date you send us notice of cancellation.

4. Refund Guidelines

Except as set out below, if you cancel your Contract because you have changed your mind we will:

• Refund you the price you paid for the Product;

• Refund any postage and packaging costs which you paid in connection with the delivery of the Product to you. However, please note that we are permitted by law to refund only the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we are required to only refund what you would have paid for the cheapest delivery option; and

• Make any refunds due to you as soon as you have let us know that you have decided to cancel your Contract.

However, please note that:

• Any refund which we make will be on the condition that you return the Product to us and that we do actually receive the Product back from you; and

• If the Product is actually received by us:

• We will reduce (potentially to £zero) the value of that part of your refund which relates to the cost of the Product (but not the part of the refund which relates to postage and packaging costs) to reflect any reduction in the value of the Product, if this has been caused by your handling it in a way which would not be permitted in a shop (for example, if you unseal a Product which is sealed for health protection purposes); and

• We will reduce (potentially to £zero) the value of that part of your refund which relates to the cost of the Product (but not the part of the refund which relates to postage and packaging costs) to reflect any reduction in the value of the Product which results from damage to the Product which occurs when it is being returned to us.

If we make a refund to you and later discover that you have not returned the Product to us, or that you have handled it in an unacceptable way or that it has been damaged by you or by your carrier when it is being returned to us, you must pay us an appropriate amount. We will calculate that amount, acting reasonably, and will deduct it from the bank account which you used to pay for the Product. We may make the required deduction from your bank account in more than one payment. Further information about how to return a Product is set out in the sections below.

5. Return Costs

You will be responsible for the cost of returning the Product to us. Whilst we are under no obligation to do so, if we have offered to collect the Product from you and you have accepted that offer, we will charge you the direct cost to us of collection.

6. Wrong Or Faulty Products

If a Product is faulty or has not been described accurately, if we have delivered the wrong Product or if the Google Certified Shops Programme determines that you should receive a refund, you have a legal right to reject that Product. If you wish to reject a Product you must let us know that you are rejecting the Product and return that Product to the address set out in the section below.

You can let us know that you are rejecting the Product in different ways, including by email and by completing and submitting the cancellation form on our website. We will refund the price of the Product in full and the delivery charges that you actually paid to have the Product delivered to you and any reasonable costs you incur in returning the Product to us. For the avoidance of doubt, Products with cosmetic defects that are sold and purchased under the “clearance” range shall not be deemed as faulty.

Returns And Refunds - General Information

We will refund you using the same method which you used to pay.

You must return a Product to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.

You must send the Product back to us at:

House of Rum Ltd

Excalibur House

630 Liverpool Rd

Irlam

Manchester

M44 5AD

Please include a copy of the order paperwork which you receive from us, or at least a note of the order number when you return the Product to allow us to identify your order.

Remember that you do not have the right to cancel a Contract in the circumstances set out in paragraph 2 on section 1 and that your right to a refund may be reduced by us in accordance with section 4.

As you are a consumer (that is to say that you enter this contract otherwise than in the course of your trade or business), we are under a legal duty to supply a Product that is in conformity with this Contract. As a consumer, you have legal rights in relation to a Product that is faulty or not as described. These legal rights are not affected by your right of return and refund in section 6 or anything else in these Terms.